Refund policy
REFUND POLICY
Thank you for shopping at PURRNEXA. We want you and your pet to love your purchase. Because we partner with global fulfillment centers to bring you the best prices, please review our refund and return terms below.
30-Day Return Window
You have 30 days after receiving your item to request a return or report an issue. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For hygiene reasons, cat litter boxes and related accessories cannot be returned if they have been used by a pet.
You have 30 days after receiving your item to request a return or report an issue. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For hygiene reasons, cat litter boxes and related accessories cannot be returned if they have been used by a pet.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at marian.gotsov@gmail.com with clear photos or a short video showing the issue. We will work directly with our supplier to arrange a free replacement or a full refund.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at marian.gotsov@gmail.com with clear photos or a short video showing the issue. We will work directly with our supplier to arrange a free replacement or a full refund.
Return Shipping
To start a return, you must contact us first. Please do not send your purchase back to the address on the shipping label; returns must be sent to our authorized warehouse address which we will provide upon approval. Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
To start a return, you must contact us first. Please do not send your purchase back to the address on the shipping label; returns must be sent to our authorized warehouse address which we will provide upon approval. Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.