The PURRNEXA one-year warranty
Every PURRNEXA Self-Cleaning Litter Box carries a one-year warranty from the date of delivery against manufacturing defects and mechanical failure in normal household use. If the unit stops working as it should within that year, email us and we will repair it, replace it, or refund it.
What it covers
- Motor and drive failure
- Sensor failure — radar sensing, weight detection or the anti-paw-pinch mechanism
- Control panel and app connectivity faults
- Cracked or broken structural parts that were not caused by an impact
What it does not cover
- Normal wear, cosmetic marks and scratches
- Damage from dropping, impact or misuse
- Damage from litter types or cleaning agents the supplied documentation lists as unsuitable
- Water exposure beyond what the manual permits
- Units taken apart beyond the tool-free components described in the manual
- Consumable and replaceable parts — liners, filters and deodorising components
Accessories bought alongside the box carry the same 30-day return window but are not covered by this one-year warranty.
How to make a claim
Email purrnexa@gmail.com with your order number and a description of the fault. A short video of the problem helps us sort it out faster, but send what you can. We will tell you the next step — you will not be asked to ship anything back before we have agreed what is happening.
Before the warranty, there is the trial
If the issue is that your cat simply will not use the box, that is not a warranty claim — it is covered by our 30-day trial. Return it within 30 days of delivery, even if your cat has used it, and we refund you in full and pay the return shipping.
Your statutory rights
This warranty is offered in addition to the rights you have under the consumer protection law that applies where you live, and does not limit them.